Article 1. Identification
Publisher: LES JARDINS DE CASSIS
Hosting : OVH – 2 rue Kellermann – 59100 Roubaix – France
Design / Audience : Kairneo SEO Agency
Article 2. Consumer Dispute Mediation
In accordance with Articles L.612-1 and following of the French Consumer Code, every consumer has the right to use a consumer mediation service free of charge in order to seek an amicable resolution of a dispute with our establishment, provided that a prior written complaint has been submitted to the relevant department and has not resulted in a satisfactory resolution within 60 days.
In the event of an unresolved dispute, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows:
Tourism and Travel Mediator
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17 – France
Website: https://www.mtv.travel
The customer may also use the online dispute resolution platform provided by the European Commission, accessible at the following address:
https://ec.europa.eu/consumers/odr